Terms and Conditions
Terms and Conditions
The Terms and Conditions in the following sections comprise our Company's (hereafter referred to as “Company”) User Agreement (hereafter referred to as “Agreement") and govern the use of our intra-state, inter-state and international long distance services. This Agreement governs the relationship between the Customer and our Companywhile using our services. This Agreement explains our respective legal rights concerning the relationship, including:
BY OPENING AN ACCOUNT WITH US, A CUSTOMER AGREES THAT THEY HAVE READ AND AGREE WITH THESE TERMS AND CONDITIONS. THE CUSTOMER ALSO CONSENTS TO RECEIVE EMAIL FROM US REGARDING ANY AND ALL of our Company's SERVICE RELATED ISSUES. THESE TERMS AND CONDITIONS ARE LEGALLY BINDING ON THE COMPNAY AND THE CUSTOMER.
IF YOU DO NOT AGREE WITH ANY PART OF THE AGREEMENT, DO NOT ACCESS OR OTHERWISE USE OUR SERVICES.
FOR THE CUSTOMER’S FUTURE REFERENCE, AN UP-TO-DATE COPY OF THIS AGREEMENT IS ACCESSIBLE ON EACH OF OUR INDIVIDUAL SERVICE’S WEB SITE UNDER THE LINK “TERMS AND CONDITIONS”.
Section 1 – General Service Description
Company's basic service is a telephone call through oursystem. The call is set up from a Customer’s telephone to a number dialed by the Customer. The Customer accesses our services by dialing domestic or international numbers from their individual telephone number. The Customer can also access our services by dialing a toll free access number. Once the Customer is connected to the our system, and successfully identified as an authorized user, they can then make telephone calls through the our system. The Customer can also access other enhanced features while in the system.
The Customer is provided “on-line” billing information on a Company web site including call detail and billing/payment information. We may send a courtesy “Email” notification informing the customer of the availability of their invoice at the end of their billing cycle. However it is the Customer’s resposibility to know their billing cycle and check online for invoice activity. The Customer can pay for the services used in a variety of ways, discussed in more detail in the “Billing” Section.
Section 2 – Starting or Stopping Service(s)
In order to use our Service(s) a Customer must apply to open an account. This can be accomplished over an Internet link, by Email, by telephone contact, in writing by mail, or in person. Specific application procedures are posted on the Company's website pages. All accounts and or purchases are subject to credit approval before or after activation.
We utilize Equifax, an outside vendor, to retrieve a “Telco98” score to predict the likelihood of an applicant or established customer becoming a serious credit risk. The database is built using actual local and long distance telecommunications nationwide performance data. Equifax combines this data with information from the Equifax credit-reporting database and provides us with a numeric score that provides an intuitive probability of payment ranking for new and existing service accounts.
California customers may be required to provide us with a PIN number to obtain the credit score. For consumers that reside in the state of Vermont, the online order will serve as proper consent to obtain information necessary.
We understand the sensitive and private nature of this issue, and assure you that we will only use this number to verify your credit score for telephony services. Please know that by retrieving this score it may show up on your credit report as an official inquiry. In addition, we will hold this information in strict confidentiality and will in no instance release this information to any other third party.
A Customer may stop or cancel our service(s) in the same manner described above.
Prepaid calling card purchases are final and non-refundable. Prepaid calling cards expire one year after date of purchase. For complete details, please refer to the individual calling card service website. We do not provide call detail or monthly invoices for prepaid calling cards.
1+ orders must go through the electronic process completely. Customers cannot self-PIC to any of the our 1+ services without completing the electronic process and/or being notified by the Company.
According to FCC regulations, all 1+-account carrier changes must be “verified” by the end user before the provisioning process can begin. Verification requires one of the following for each account and/or line of service: “esignature” by way of the Customer’s IP address, “third party voice verification”, or “written letter of authorization” (LOA).
If a customer submits an order and verifies their request to switch to a our 1+ service, the local telephone company may release all numbers under that billing telephone number to be switched. We are not responsible for actions taken/made by customers local telephone company.
1+ service cancellation, including toll free service, can take up to 45 days to completely process after Customer’s request has been received by our company. The local exchange carrier and/or one of our underlying long distance carriers can delay providing us with the customer’s call data for more than one billing cycle. This means that we can receive and bill customers for 1+ calls up to 45 days after cancellation request has been received.
Our Company reserves the right to disconnect service for the following reasons:
Section 3 – Customer Responsibilities
By placing an order for our service(s) the Customer agrees:
that the individual opening an account is 18 years of age or older
that the information provided to us in the application process is correct
that the Customer will safeguard Personal Access Code information and agrees to notify us immediately when it is lost or stolen
that our Company assumes the Customer has sole and full responsibility for any access to our system using the Personal Access Code or ANI information from their assigned phone number. Customer is liable for all usage until our Company has received written notice of unauthorized access or cancellation of account.
that the individual opening the account is the authorized person to make changes or add service to phone number(s) provided to us
Section 4 – Billing Information
Our Company accepts the following methods of payment when opening an account:
Credit Card When we are provided a credit card by the Customer to open an account, the card will be charged automatically each month and when user limits are reached. Credit cards can also be used to prepayfor service or to pay for a deposit.
Wire transfer customer can remit monthly payment via wire transfer (upon credit approval) or prepay for services by sending a wire transfer.
Check Deposit customer can remit deposit by check to establish credit and/or to open an account. Balances are not deducted from deposit on file. Deposits are kept on file for a minimum of 6 six billing periods. If positive credit history is established after 6 consecutive billing periods, deposit can be returned to customer as it was received. Funds must be received before check deposits are posted to an account.
Billed account customer can choose to provide us with their SSN to open an account and be billed monthly. By providing their individual SSN, or business federal tax id to our Company, Customer authorizes us to perform a credit check.
If a customer provides a deposit as a requirement for a billed account it will be kept on file for a minimum of 6 six billing periods. If positive credit history is established after 6 consecutive billing periods, deposit can be returned to customer as it was received. Funds need to be received before check deposits are posted to an account.
If a customer provides a credit card as a requirement for a billed account it will be kept on file to charge automatically each month. If positive credit history is established after 6 consecutive billing periods, customer can request to have credit card option removed from automatic payment.
We bill for completed switched calls in 6-second increments, with a one-minute minimum. 1+ calls are billed in 6-second increments with a minimum of 6 seconds or 18 seconds depending on the service. 1+ international calls are billed in 6 second increments with a minimum of 30 or 60 seconds depending on the service. Call charges that compute to less than one cent will be rounded up to the nearest cent at the end of each call. Toll free calls are billed in the same manner as 1+ calls for that service.
1+ call data is collected from our underlying carrier(s). Data can take anywhere from 3-10 business days to be sent to us. At times, this can cause data to be delayed past the billing cutoff date and the call charges will be included on future invoices.
A Federal Communications Commission (FCC) authorized “Payphone surcharge” of 79 cents is applied to all calls originating from a payphone in the United States.
For security purposes, all calling card, conference calling, and dialaround accounts are required to have a credit limit for each individual line. This limit should be set by the Customer at the estimated amount of usage the Customer expects in one billing period to avoid multiple charges to their credit card during the billing period. 1+ customer should set their limit accordingly to avoid unusual activity notification emails.
Each time a Credit Card billed Customer’s individual line balance owed reaches 90% of the Usage Limit, the credit card assigned to thataccount is automatically charged. Charges are processed in batches several times a day. The Customer is sent an email notification when this charge is to occur. This excludes 1+ usage.
If the Customer’s balance owed exceeds the credit limit before we charge the card, the account will be temporarily deactivated restricting use until payment is posted to the account successfully. 1+ service is not interrupted.
The account is automatically reactivated when the charge is posted reinstating service. When a payment is posted to the account, we will send an email notifying the Customer of the payment amount